Pewter Manor - Ordering Pewter Figurines

IMPORTANT NOTE

We normally ship on Tuesdays and Fridays.

Our online catalog features only PayPal for secure instant online ordering
with your credit card or PayPal account and is for customers in the United States ONLY.

International customers must contact us first for a shipping quote.

Due to security concerns, we DO NOT ship to an unconfirmed address, unless you're ordering a gift.

If you want your order shipped as a GIFT to another address, you need to let us know.
We'll be happy to leave out the packing slip and even include a note!

Pewter Manor also accepts MONEY ORDERS, CASHIERS CHECKS,
CASH (sent through the mail at buyer's risk), and PERSONAL CHECKS.

Orders paid in any way except personal checks are shipped
as soon as possible after your figurines have been finished
(remember, we do the custom work in our studio one figurine at a time).
Paying with a personal check postpones shipping for two weeks.

To send us your order through the mail,
simply print out and fill in our MAIL-IN ORDER FORM
where you'll find all the information you need.

Include the following information with all orders sent through email or regular mail:

   Item Number(s), Quantity, and Individual Price.

                     EXAMPLE:

                     FD024, 1, $8.00
                     FC002, 2, $6.89

   Include your name, shipping address, and phone number (optional in case we have any questions). The prices shown may be old prices.

   Insured Shipping Fees within the United States are:

   Orders up to $25.00 . . . . . . . . . $  8.25
   $25.01 to $75.00 . . . . . . . . . . . . $12.25
   $75.01 to $150.00 . . . . . . . . . . . $15.25
   $150.01 to $200.00 . . . . . . . . . . $19.00
   $200.01 and above . . . . . . . . . . $24.50

Shipping charges for orders above $200.00 are done on an individual basis and depend on the weight as well as the total dollar amount.  When you pay through PayPal, you will automatically be charged $24.50 for shipping.  This amount will be credited toward the actual shipping charge yet to be determined.  If you're placing a large order, PLEASE notify us first so you can find out what the shipping charge will be.  If you place a large order without notifying us first, we reserve the right to send you a payment request for the additional monies due for shipping or to refund your payment.

   CHESS SETS SHIPPING FEES ARE NOTED BELOW:

   Chess Set with 12" Board . . . . . . . . $19.00
   Chess Set with 15 1/2" Board . . . . . $25.00

   FREE INSURANCE -- Your order is shipped fully insured at no extra charge.

   Please note that INDIANA residents must add 7% STATE SALES TAX.
   FORMS OF PAYMENT ACCEPTED

         Credit Cards or Electronic Checks (using our shopping cart with PayPal)
         Money Orders
         Cashiers Checks
         Personal Checks (shipping postponed for two weeks while personal checks clear)
         Cash (sent at buyer's risk)
         Solid Gold Bars are always accepted, but change is not given   :-)))

   INTERNATIONAL ORDERS
Once we've given you a total (including shipping), you can pay with either
   PayPal or International Money Order in US Dollars (no exceptions).  International Orders CAN NOT be
   be placed using our shopping cart and must be placed through email so we can calculate shipping.
   International Customers will be able to confirm their order if they agree to the shipping fees.

To mail your order (with payment),

CLICK HERE TO PRINT OUT OUR ORDER FORM
Include your name and shipping address (phone number optional in case of any questions).
PLEASE PRINT CLEARLY...Failure to do so may delay your order.

Payment should be made out to Richard or Gina FioRito (not Pewter Manor)

   Mail your order with payment to:

       Richard or Gina FioRito
       2057 Saratoga Drive
       Greenwood, IN 46143-6372

We'll email you when your order and payment have arrived.

IMPORTANT INFORMATION

INSURED PARCEL POST MAIL IS OUR PREFERRED METHOD OF SHIPPING.

We ship worldwide using US Global Priority Mail or Air Parcel Post.
INTERNATIONAL CUSTOMERS must contact us first for a shipping quote.

PAYMENT POLICY --- Payment must be received within two weeks or your order will be cancelled and any items ordered from our SPECIALS section will be taken off reserve.

OTHER SHIPPING OPTIONS --- We realize you may want your shipment sent more quickly than US Parcel Post (though this option usually only takes 2-5 business days). If you need this service, please email us for a quote on shipping. Since these options can be expensive, we don't recommend using them unless you really need to recieve your package more quickly. While we regularly ship on Tuesdays and Fridays, we do make exceptions...just ask! Most people find that regular Parcel Post works just fine.

HOW TO HANDLE DAMAGED/MISSING ITEMS - - - Inspect your package for any damage immediately upon receipt. We must be notified within 2 business days of any damaged or missing pieces and prior to any returns. We follow strick packing guidelines and only use professional packing material. If, however, you receive a damaged item, please contact us immediately and be sure to keep all packing materials (including the box) because the US Post Office may need to inspect it. We are not responsible for damage done to an item after delivery. If you throw the packing material or box away and then discover the damage, there is nothing we can do so we strongly recommend you inspect your purchase immediately upon receipt.

If you discover an item that you ordered is missing from the package, you must notify us within 2 business days. If you notify us after this period, there is nothing that can be done.

CLICK HERETO READ OUR GUARANTEE IF YOU HAVEN'T ALREADY

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